Back in November 2011- I bought two Nintendo ds lite systems from PVM games (Christmas gifts for my kids).Surprisingly, they came quickly from overseas.
I opened the systems to ensure the color and content was correct. The only problem was one of the games out of the 4 ordered was missing. I immediately contacted PVM and the did correct the problem. This left me with a positive feeling that this international site was legitimate..
On Christmas morning the kids were so excited to get their DS consoles. We charged them and started to play. Immediately, my son informed me that his bottom screen was skewed with lines so he could not read the instructions for the games. I went on the PVM website to see what my rights were and their return policy.
I contacted PVM and ask them for their assistance. It has been weeks now with NO feedback from them! Their return/refund policy is very clear, they state they will replace the defective console- perhaps by ignoring customers with a return they can laugh all the way to the bank? Unfortunately, my Pay-pal time limit passed (I did file a complaint with PP so it would be on record) so now I am fighting this battle on my own.
How do you explain to your little ones that Santa gave them a broken toy? Hard lesson to learn, if a deal is too good to be true, it is!
Please note, the other console and games are in perfect working order.
Review about: Nintendo Ds Lite.