Back in November 2011- I bought two Nintendo ds lite systems from PVM games (
Christmas gifts for my kids). Surprisingly, they came quickly from overseas. I opened the systems to ensure the color and content was correct. The only problem was one of the games out of the 4 ordered was missing. I immediately contacted PVM and the did correct the problem. This left me with a positive feeling that this international site was legitimate.". On
Christmas morning the kids were so excited to get their DS consoles/. We charged them and started to play.. Immediately, my son informed me that his
bottom screen was skewed with lines so he could not read the instructions for the games;. I went on the PVM website to see what my rights were and their return policy?. I contacted PVM and ask them for their assistance|. It has been weeks now with NO feedback from them! Their return/refund policy is very clear, they state they will replace the defective console- perhaps by ignoring customers with a return they can laugh all the way to the bank? Unfortunately, my Pay-pal time limit passed (I did file a complaint with PP so it would be on record) so now I am fighting this battle on my own/. How do you explain to your little ones that Santa gave them a broken toy? Hard lesson to learn, if a deal is too good to be true, it is! Please note, the other console and games are in perfect working order?.
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